Shipping & Delivery
📦 Shipping & Delivery
At Euptate, we know you and your furry friends can't wait to get your paws on your new toys! We work hard to get every order packed and shipped as quickly as possible.
⏱️ Order Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an email confirmation with your tracking number once your order has been dispatched.
🚚 Shipping Options & Estimated Delivery Times
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 7–21 business days | Calculated at checkout |
| Expedited Shipping | 5–15 business days | Calculated at checkout |
| Express Shipping | 3–10 business days | Calculated at checkout |
* Delivery times are estimates and may vary due to carrier delays, weather conditions, or peak seasons.
🌍 International Shipping
We proudly ship to customers worldwide! International orders are shipped via tracked international courier services.
- Asia Pacific: 7–14 business days
- North America & Europe: 10–18 business days
- Rest of World: 14–25 business days
⚠️ Please note: International shipments may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the sole responsibility of the buyer. Euptate has no control over these charges and cannot predict their amount.
📍 Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number and a link to track your package in real time. Please allow up to 24 hours for tracking information to update after dispatch.
If you haven't received your tracking email within 3 business days of placing your order, please check your spam folder or contact us at support@euptate.com.
📥 Delivery Issues
My order hasn't arrived — what should I do?
If your order hasn't arrived within the estimated delivery window, please:
- Check your tracking link for the latest update
- Check if a delivery attempt was made and a notice left
- Contact your local post office or courier with your tracking number
- If still unresolved, contact us at support@euptate.com and we'll investigate right away
My order arrived damaged
We're so sorry! Please contact us within 7 days of delivery with your order number and a photo of the damaged item. We'll arrange a replacement or full refund promptly.
Wrong item received
If you received the wrong item, please contact us within 7 days with your order number and a photo. We'll send the correct item at no extra cost.
📦 Packaging
All Euptate orders are carefully packed to ensure your pet toys arrive in perfect condition. We use eco-friendly packaging materials wherever possible because we care about our planet just as much as we care about your pets 🐾🌱
📬 Contact Us
Have a question about your shipment? Our friendly support team is here to help!
📧 Email: support@euptate.com
⏳ We aim to respond to all enquiries within 24 business hours.
Track your order
Please enter you tracking number below. If your tracking number doesn't work feel free to contact us at [shop email]